Finding your crowd...
Finding your crowd...
THE SPECIFIC CROWD
Changed your mind? Picked the wrong size? Let's get it sorted.
You can request a voluntary return within 30 days after delivery, including for a change of mind or a sizing mistake. Items must be unworn, unwashed, and in their original condition. Trying an item on to check the fit is fine.
Contact us before sending anything back. We will confirm return authorization and provide the correct return instructions and address privately. Please do not send a return to the address on the package without our authorization.
For a voluntary return, you pay the return shipping cost. Original shipping charges are generally nonrefundable, except where applicable law requires otherwise or a remedy for our error includes them. We will explain any applicable costs before you agree to an exchange.
If your item is defective, damaged or different from what you ordered, contact us with your order number and a description of the problem. Photos can help us resolve the issue.
Please contact us within 30 days of delivery whenever possible so we can investigate promptly and pursue any available manufacturer remedy. This timeframe does not limit your rights under applicable law.
Eligible items can be replaced or refunded. TSC covers the appropriate remedy for its errors, including necessary return shipping when we require a return. The conditions for voluntary returns do not remove your rights concerning defective merchandise.
We handle size exchanges case by case, depending on availability and what works best for you. We will disclose any applicable item or shipping fees before you decide. You can also request a return under the voluntary return policy.
When a physical return is required, we inspect the item after it arrives and let you know whether the return is approved.
Once your return is received and approved, we'll initiate your refund within 5 business days. Your payment provider may take additional time to post the funds.
Refunds go to the original payment method unless we agree otherwise.
At our discretion, we may offer a refund without requiring a return, or offer store credit as an alternative for you to accept. Please wait for our instructions before returning or disposing of an item.
This voluntary policy is in addition to your rights under applicable law and does not limit them.
Email hello@thespecificcrowd.com for help with an order or to request a return.